System Users Documentation

System Users System Users are specialized technical support personnel who have restricted access to only the settings page and system configuration modules. These users are assigned the "System User" role type and are specifically designed to provide technical assistance without accessing any sensitive law firm data or client information. 

System users possess special administrative privileges that allow them to access other user accounts through OTP verification sent to the respective user's email address, enabling secure technical support and troubleshooting systematically across the platform.

Accessing System Users

1. Navigate to the Settings section by clicking the settings icon in the header bar on the left side.
2. Under the Users section, click on System Users

Navigating to System Users in Settings

Managing Existing System Users The System Users page displays all system users in a table with:

• Profile picture
• User name
• Full name (English and Arabic)
• Display role
• Email and mobile
• Last login time
• Status
• Action dropdown with Edit and Resend Password Link options

You can:

• Add new system users by clicking the Add New button in the top right corner
• Search across all columns to find specific system users
• Edit a system user by clicking the Edit option in the action dropdown, You have the option to set the mobile number and Two Factor Enabled if needed
• Resend Password Link to send password reset instructions to the user's email

Existing System Users Grid View showing user profiles with login history and action options

Adding a New System User

1. On the System Users page, click the Add New button in the top right corner
2. In the form, enter:

Role Configuration

• Role Name: Select the system user role from the dropdown using single selection

Basic Information

• User Name: Enter a unique username for system identification
• Email: Enter the email address for account notifications and OTP delivery

Personal Details

• First Name (English): Enter the first name in English
• First Name (Arabic): Enter the first name in Arabic
• Last Name (English): Enter the last name in English
• Last Name (Arabic): Enter the last name in Arabic

Profile Picture

• File Upload: Upload a profile picture for the system user
  • Supported formats: .gif, .png, .jpg, .jpeg

3. Click Submit to create the new system user

Adding a new System User with role assignment and bilingual name fields

Reference:

• Role Name field references the Roles Master