User unable to view matters

Issue

A user is unable to view matters in Casengine.

Resolution Steps

1. Go to Existing Matters
   • From the left menu, click on Matters > Existing Matters.
      
2. Open Advanced Search
   • On the top-right of the page, click Show Advanced Search.
     
      
3. Check Filters
   • Locate the filters:
     • Show related to me only
     • Show w/o Case & Project only
   • If these are enabled (ON), turn them OFF.
      
4. Refresh the List
   • The matters list should now display all records as per the user’s access permissions.